Visitor
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1 Message
4 months and no trade in credits
The trade in approval i received said to expect credits on the next bill. That was at the beginning of December, it's now the beginning of April.
Visitor
•
1 Message
The trade in approval i received said to expect credits on the next bill. That was at the beginning of December, it's now the beginning of April.
XfinityAmira
Official Employee
•
4.8K Messages
4 hours ago
Hi user_0qmm4j! Thanks for taking the time to reach out on our Xfinity Forums. We appreciate you being a customer with my team, and we are always here to support you. So that we can further look into and check on this credit for you, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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