2 Messages
$30 discount on Xfinity Internet with Xfinity Mobile
We switched out Xfinity account in March of 2023 and were told we'd receive $30 per month off of our internet bill if we were Xfinity Mobile customers. After 5 months, we have never received this discount.
XfinityJustinC
Official Employee
•
1.3K Messages
2 years ago
Hello, @blueyedesign. Thank you for reaching out over Xfinity Forums for support, you have definitely reached out to the right place for assistance. 5 months is definitely a long time to not see the additional discount being applied, it normally takes 1-2 billing cycles based off when the mobile service is started and the residential accounts billing cycle print date.
I would like to investigate this further, and help with the billing concern. Since I will need to gather some account specific information we don't want to post in our public conversation. Would you please send a direct message?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address.
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