$30 Discount for Xfinity Internet With Getting the Xfinity Mobile not applied - help please

Hi there,

last week an agent convinced me to sign up to internet for 75 per month. As I was proceeding they offered me to switch both my mobile plans to Xfinity unlimited for 30 per line and by doing so, would offer me an additional $30 off my internet plan.

this was confirmed to total $105 for:

400mb unlimited - 75$

2x unlimited phone plans - $60 (30 each)

-$30 additional discount for the above

I have been keeping an eye on my bills and so far there has been no sign of the $30 discount. I have also seen many posts on this forum talking about the same issues and struggling to get their discount.

I only signed up to this contract BECAUSE of the additional $30 discount the agent promised me.

I’m currently 7 days into my services and would really like some help solving this as live chat hasn’t been helpful at all.

I know I have 14 days to pull out my contract so won’t be continuing with Xfinity services if I don’t see the $30 discount showing up on my bill within the next 6 days.

Please can someone from Xfinity help so I can avoid having to cut the services?

thanks

Responses

XfinityAmira

Official Employee

•

4.1K Messages

2 years ago

Hello @user_512271! Thanks for reaching out to our team on Forums regarding this Xfinity Mobile discount. We appreciate you being a customer with us and truly value you adding Mobile service as well.

To answer your question, any Xfinity Mobile discount can take up to two billing cycles to appear on your core service bill. A report runs daily to identify customers who have a qualifying package and an active Xfinity Mobile line.

I hope this information helps. Let us know if you have any other questions, we're here to help.

7

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user_512271

3 Messages

@XfinityAmira

Thanks for your quick response but this isn’t a mobile discount. This was a $30 discount from my internet bill. I already have the two lines discount applied.

Unfortunately I’m sure you’ve seen all the posts about the struggles getting Xfinity to honour the $30 discount I’m talking about so I wouldn’t want to risk waiting two billing cycles for it when I am still able to leave Xfinity due to being in my 14 days.

All other discounts mentioned in the call were applied but mysteriously the one that convinced me to sign hasn’t. I also have no written signals that this will even be applied in the future as it doesn’t show up anywhere in my welcome emails.

can you look into this further pretty please? I really can’t be bothered to have to find a new provider so soon after this but I can’t risk locking into a 24 month contract when that $30 was the affordance difference. We are students so can’t afford to lose that discount.

thanks

2 years ago

0

XfinityAmira

Official Employee

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4.1K Messages

To be sure I understand, you're set to receive a $30 discount on your core Internet bill due to adding Xfinity Mobile service, is that correct? If so, that discount can take up to 2 billing cycles to apply to your core service internet bill. Please know there is nothing we can do to get this discount added sooner, the system automatically applies it on the backend.

My team has limited access to support with Xfinity Mobile but would be more than happy to double-check that the discount is set to appear within 2 billing cycles. Please send us a Direct Message.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

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user_512271

3 Messages

@XfinityAmira

Yes that’s correct in that it was the offer I signed up to. My issue is that I can’t see this shown anywhere. My question for you is whether you are able to see in the system that this discount should be applied as part of my package.

i don’t care about waiting 2 billing cycles for the discount to be applied (so long as it retroactively applies to my first two billing cycles too?)

my issue is that I have no certainty that I’ll even get this discount because it isn’t written anywhere. So again as I said, unless I get Xfinity to confirm this will be applied with certainty, I can’t risk locking in to 24 months as I can’t afford that extra $30.

Are you able to check my account package and confirm this or do I still need to go via the support message as you mentioned?

2 years ago

0

Again

Expert

•

31.4K Messages

@user_512271

If you haven't already, please send that direct message to Xfinity Support so that they can research your account.

And just an FYI, you won't see anything online under My Account until your billing statement comes out. Even then you might not see the discount if your billing statement was generated before the time you accepted this discount, but should show up within a couple of billing statements as mentioned by @XfinityAmira .

Also, discounts are generally not applied retroactively. And, the reason that it takes several billing cycles to be applied is because of conditions of the promotion: changes cannot be made to the agreement during that time. If any changes are made, the promotion is invalidated.

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

2 years ago

0

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user_56eymv

1 Message

You will never see it. I signed up for this same deal. I'm July 2nd 2023. Today is November 29th 2023. And I have been to the store twice. I have called on the phone twice. They told me that I will not get it. Because I did not sign up. When that promotion was going on but I did. And that was my deciding factor to bring a phone line over. So hopefully we can get an attorney that we'll look at this for a cliff. Action lawsuit when more people come forward and see where it goes from there .

1 year ago

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user_665d4c

Visitor

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2 Messages

1 year ago

I am having a similar issue. I was convinced to bring over my mobile plan to Xfinity for a discount on my internet, but this is my second bill without the discount applied. I called and spoke to a rep on Oct 29, 2023 and was told about the delay in the discount showing up on my next bill. If I signed up at the end of September does that mean I will see the adjusted price on my December bill?

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XfinityRay

Official Employee

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2.7K Messages

Greetings, @user_665d4c. We would be happy to look further into this for you. If you completed all terms of the offer, I would expect that to be showing up by the 2nd statement. Let's get to the bottom of this!

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

R

rjeremy

1 Message

1 year ago

[Edited: "Language"]. Hope itnends up working out for you whatever you choose. You could always try the basement option.

call me crazy but my internet + phone bill (4 lines) does not go over 60$/mo combined.

internet I pay 30$/mo for 200/10. It’s fast enough for kids gaming and my working from home. We average about 1-1.5TB/month. No overage charges in my area yet fortunately. I do have to contact them every year or 2 years to get back on the promo. I always use Facebook messenger because I have better success there than phone or chat. And I can respond at my leisure. So a deal could span several hours if I’m but actively engaged. And they’re ok with that.

cell phones, my family turns cellular data off most apps (we keep texting and email, and some maps options on), and we download music or shows while on wifi and that’s what we got when we’re not. Most months we use under 1GB but sometimes go over. Never gone over 2GB. Were still on the 12$/GB plan so basically never goes over 24$+tax/month.

I sometimes think about “but unlimited” And then claw back. It’s too good of a price to give up just to have streaming services available on cellular.

(edited)

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user_n5yxjl

2 Messages

1 year ago

This is ridiculous! The same thing happened to me!!! I signed up back in July 2023 it is now December and I STILL have not received my $30 discount off of my internet bill. I could have stayed with Verizon if I knew Xfinity would scam me like this. I have currently been on the phone with them for 1 hour and 19 minutes they keep transferring me back and forth between mobile billing and the internet billing depts. No one can help, all of these complaints and yet no one is aware of this so called promotion they were running?????? I am cancelling tv, internet, and phone with xfinity.

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XfinityPaula

Official Employee

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1.4K Messages

@user_n5yxjl Thank you for sharing that you are having a similar issue as well. I'm sorry to hear that the discount was not applied and that our peers have not been able to assist. Please know you are with the right team to help out and have this corrected. If all promotional needs were met we should be able to have the account corrected. Since this is account specific I have to ask that you please send us your name and service address via direct message. From there we can verify the account and work to have the discount applied.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

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user_dyve2d

1 Message

1 year ago

I am having this same issue. Changed mobile provider to get discount on internet pricing. After using the chat feature last month, a credit was applied. This is my second month and again, no credit. The agent today said I would need to get another line to get credit. Seems like a class action is needed.

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user_da9w5p

3 Messages

1 year ago

I received 2 sales calls from a supposed Xfinity agent and the caller ID said Xfinity. I told them both times I wanted to see this offer in writing. Callers were pushy. They lied and promised to send me the info and didn't. In my case, I received these calls I believe to be from scammers AFTER the Oct 18 Xfinity/Citrix data breach and they had my information and the last 4 digits of my checking account number which they would have due to the data breach.

My question to you is if you ever received that discount. More important, I don't want your personal information but I am wondering what they asked you to give for this promo.

My advice is to follow all of the instructions on the data breach letter sent in Oct and the 12/28/23 email from Xfinity about the breach.

0

Billing

user_512271

$30 Discount for Xfinity Internet With Getting the Xfinity Mobile not applied - help please

XfinityAmira

user_512271

XfinityAmira

user_512271

Again

user_56eymv

user_665d4c

XfinityRay

rjeremy

user_n5yxjl

XfinityPaula

user_dyve2d

user_da9w5p

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