$30 Discount for Xfinity Internet With Getting the Xfinity Mobile has been a mess

I am getting so frustrated. Earlier this year I got calls from the Xfinity Mobile rep talking me into getting the Xfinity Mobile, telling me that I would get a $30 discount on my internet each month and could make my total monthly expenses lower and having an extra mobile line. After research and thoughts, I had agreed to sign up in early Feb. So I would expect to see the discount on my Xfinity bills in the subsequent Internet bills. Then all my nightmares started.

When I looked at the Feb bill, I saw a note saying "Include a $30 discount for having Xfinity Mobile, until 2/14/2024". However, for the actual detail line, I only saw a $10 discount. My monthly plan cost is $50/mo and with the $30 discount I should be having $20 as my final cost. But since the amount was incorrectly billed, the total came out to be $40. I reached out to a chat agent and had a $20 credit adjusted and was told that the subsequent bills be corrected.

When March bill came, I again only saw a $10 discount and the bill was $40 again. I reached out and was again given a credit and was told that the subsequent bills would be corrected.

When April bill came, it happened again. When I reached out, I was told that I would be given the credit adjustment and then I would automatically get the adjustments in the subsequent months.

Then when current bill (May) came, not only had I never gotten the credit for April, but also the May bill was even worse... not discount given at all and went back to $50. I reached out and was told that the bill would be corrected (so with the $20 credit for prior month and the $30 discount for current month I would expect to see a $0 bill) and that I should see the bill corrected in 7 days, and the subsequent months' bills to be correctly reflecting the discount.

After almost 2 weeks, I still don't see any credit or revised bill online. I reached out again via chat. After a series of explanation I was transferred to the Xfinity Mobile billing (though this is never about my Xfinity Mobile bill). And after another series of explanation with the Mobile billing agent, I was told that this is internet billing and then was transferred me back. I had been on the chat for almost an hour by now and I'm still waiting for the this to be fixed.

The amount of time I had spent on dealing with this was so much that I regretted of getting the Xfinity Mobile. I almost feel like cancelling the Xfinity Mobile service (because with the incorrect internet bills my monthly cost is higher than before) since I do not really need it. But I got a so-called free phone when signing for the mobile service (but the cost of the phone is credited each month over 24 months) and if I cancel the service I would then have to pay for the remainder of the cost of the phone. This would put me in jeopardy.

Just so frustrated. Previously I would highly recommend friends to get the Xfinity Mobile to enjoy the $30 discount. But I will no longer do that because the billing is so screwed up. I would probably even tell people to get away from it because it's just too much trouble to go through getting billing corrected.