30 day guarantee

user_lt898e Thank you so much for your post for help with your refund after closing out your account in the 30-day guarantee period. If you have not yet got the help you need that is something we can help with in private.  If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.