1 Message
$30 charge for your own gateway
Is there a way to use your internet without getting an extra charge for equipment? It looks like I can either rent a modem from you and pay an addition $15/month after the 24 month promotion ends, or I can use my own equipment and be assessed a $30 fee, so it looks like regardless of whether I use your equipment or mine there will be an additional charge on top of the monthly charge for the plan. Is that a correct interpretation?
EG
Expert
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107.1K Messages
3 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBillie
Official Employee
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2.8K Messages
3 months ago
@TheydyJustice Thank you for taking the time to reach out to us here on our Xfinity Forums. If you opt to use your own equipment there isn't a charge. If you need unlimited data while using your own equipment, then that is $30.00 a month. Otherwise, you can rent our modem and have the xFi Complete for $25.00 a month, which includes the modem rental as well as unlimited data. I'm happy to take a look at the account if you were told by an agent it's a $30.00 fee if you use your modem without unlimited data. Just send us a DM to Xfinity Support with your full name and address to get started.
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