Visitor
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1 Message
$30 bundle discount is gone when moved
I recently moved into a new home and set up a move service with an agent under new Account A.
When we tried to activate internet at new home, we requested a technician to fix the problem. However, instead of working under Account A, the technician activated or created a separate account, which became Account B.
As a result, we now have two accounts registered under the same address:
• Account A: Xfinity Internet + Xfinity Mobile
• Account B: Active Xfinity Internet
We were receiving a $30 discount on our internet bill because we activated new Xfinity Mobile lines.
To restore this discount, we contacted Xfinity to transfer our Xfinity Mobile service from Account A to Account B.
After the transfer, I saw that Account B correctly showed both Xfinity Internet and Xfinity Mobile linked, but the $30 discount still did not appear on my current bill.
How do I get my discount back?
EG
Expert
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112.9K Messages
6 days ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityQuemekia
Official Employee
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479 Messages
6 days ago
Thanks for reaching out to our Xfinity Community Forum @user_uzzwf8.
We truly appreciate you for taking us with you on your move! I'm sorry to hear about your experience, as we strive to make your move as smooth as possible. Rest assured, we can definitely take a closer look.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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