Visitor
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2 Messages
3 Product Discount
When I made some changes to my Xfinity Internet & TV service, your agent promised me the 3 product discount if I switched my mobile service from Verizon to Xfinity. It should be $30 off for the 3 product discount plus an additional $10 off for Automatic Payments & Paperless Billing, so a total of $40. I noticed it wasn't added to my account, so I called. I've been told by 3 different agents that you don't have the 3 product discount that I was promised. I wouldn't have switched my mobile service without the discount. Please add it to my account immediately or I will switch back to Verizon.
CCTimothyA
Problem Solver
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785 Messages
3 years ago
@user_d5a42c Thank you for reaching out and bringing this to our attention.Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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BruceW
Gold Problem Solver
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26.3K Messages
3 years ago
@XfinityTimothyA: Please take note: "Peer to peer chat" and the "Peer to peer chat" icon were renamed "Direct Messaging" over a year ago. You are directing the poster to use something which, under the name you have given, no longer exists. Surely it's time to update your long outdated wording.
(edited)
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user_d5a42c
Visitor
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2 Messages
3 years ago
They won't give me the discount I was promised before I switched my mobile service. :( It looks like it's time for me to switch all of my services away from Xfinity.
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