Hey there, @user_3b8u34! Thank you for posting your billing and service concerns in our Xfinity Community Forum. You've come to the right place for help :) Our Digital Care Team is great to work with because we'll do everything we can to review and resolve issues quickly. I'm sorry to hear about the trouble you've had resolving this over the phone, and I would like to mention that our main line (1-800-XFINITY) is actually 1-800-934-6489 (not sure if there's a typo in your post title, or if you had the wrong number). In order for us to help, may I have you provide some more context around the assistance you're seeking? We're not asking for you to include any personal or account information, of course. If we need to take a closer look at things, we'll prompt you to send a DM. First, let's see if there's anything in general we can help with! We just need some more details about what's going on. Thank you.
user_3b8u34 the best and only way to get support live on the phone is to use the support number Sara provided in the post. The phone number is live and working when we test it. Definitely don't use the 1-800-Comcast number. Use the 1-800-Xfinity number. The system is going to be automated but if you follow each prompt you will be able to speak on the phone to us.
Otherwise, we're here to support all our customers in as many ways as possible. Our Xfinity Forums page is designed to help! If you change your mind and post your billing concerns we can answer them publicly if we can. Or we can work in a direct message as mentioned.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
The problem there is no prompts that work. The automated message keeps cycling. If I do not hear from comcast by tomorrow I will cancel all my accounts personal and business.
I do understand that sometimes getting a call or calling in may be easier. However, we do deal with issues on Social Media through messaging. This is our most efficient and effective means of communication with our customers while having a written transcript of the interaction for future review if needed by you. Feel free to send over a Direct message as requested, so we can better assist you digitally in private.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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109.9K Messages
3 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
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1.6K Messages
3 months ago
Hey there, @user_3b8u34! Thank you for posting your billing and service concerns in our Xfinity Community Forum. You've come to the right place for help :) Our Digital Care Team is great to work with because we'll do everything we can to review and resolve issues quickly. I'm sorry to hear about the trouble you've had resolving this over the phone, and I would like to mention that our main line (1-800-XFINITY) is actually 1-800-934-6489 (not sure if there's a typo in your post title, or if you had the wrong number). In order for us to help, may I have you provide some more context around the assistance you're seeking? We're not asking for you to include any personal or account information, of course. If we need to take a closer look at things, we'll prompt you to send a DM. First, let's see if there's anything in general we can help with! We just need some more details about what's going on. Thank you.
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