2-Year Contract

Is it possible to renew a 2-Year contract with Comcast to receive the promotional pricing? I'll be moving in the near future (just a block away from my current residence) and would like to transfer all of my Xfinity services. Will a change in service address impact the 2-Year contract?

Responses

XfinityAdrienne

Official Employee

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1.2K Messages

2 years ago

Hey there, @KFester! First, congratulations on your move! I hope everything goes smooth with it! As far as your agreement, we can transfer over the current 2-year agreement with no changes for the remaining of the agreement or we can explore all options available to you at the new location when setting up the services to be moved. You can actually move all your services simply online, you can go here for the details https://www.xfinity.com/learn/moving. We do recommend not setting everything up until the move is about 2 weeks out, but not more than 30 days away from the move. Hope this helps clarify things, please let us know if you have any further questions/concerns.

KFester

New Poster

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4 Messages

@XfinityAdrienne Thank you for the fast response! Am I currently on 2-Year promotional pricing at this time? I wasn't able to discern that for sure from looking at the bill. If I'm not on one, I'd like to get signed up again for a 2-Year if that's an option. Thanks again.

2 years ago

XfinityAdrienne

Official Employee

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1.2K Messages

2 years ago

It is my pleasure, @KFester! No worries at all, you can follow the steps below to view any legal agreements associated on your account. You can explore any 2-year agreement options available to you once you submit the move/transfer the services. If your move is withing 30 days, you can start the move following the link above and it will show available options for you.

Visit my.xfinity.com from your web browser and select the My Account tab.
Sign in using your XFINITY username and password.
Click the Settings tab.
Click the Legal Agreements & Contract link under Account Details on the left-hand side of the screen.
Click the View link to see more details about your contract and/or legal agreements with Comcast.

KFester

New Poster

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4 Messages

@XfinityAdrienne The home is currently undergoing an extensive remodel and it might be 3-4 months before we can move in. I found the Legal Agreements and Contracts page and do not appear to be on a 2-Year contract at this time. Since the move is that far out, can you help me get back on contract (and can that contract carry over at the new address)?

2 years ago

XfinityDena

Official Employee

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3.2K Messages

Here is a link: https://www.xfinity.com/learn/offers with our current promotions if you wanted to take a look. Just make sure you are logged on to your account to see the promotions available for your account. You can also set up the services directly from the website. I am just the person to pull up your account and review your account and promotions available with you @KFester!

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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2 years ago

Billing

KFester

2-Year Contract

XfinityAdrienne

KFester

XfinityAdrienne

KFester

XfinityDena

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