Visitor
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1 Message
2nd account created, will I get 2 bills now?
I just went to take advantage of the 5 year price lock after my last promo period ran out. I was logged in and selected a plan and went through the check out process. Everything appeared normal until I received a welcome email saying my 2 accounts have now been linked. I had no intention to create a second account and definitely do not want to be charged for 2 internet services. I also selected to use my own customer equipment, but that looks like it might be messed up as well.
The AI chat agent is awful and gets stuck in a loop and won't put me in contact with a real human customer support person. How can I get this resolved so I only end up with 1 account and 1 internet service at my address with the new price I just signed up for?
Thanks!
EG
Expert
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117.7K Messages
2 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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2.7K Messages
2 hours ago
@XfinityPlzHelp Thanks for making us aware a second account was created using the same service address. I would be more than happy to sort things out for you to avoid receiving two bills. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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