26-year customer: Recurring price increase and request for loyalty rate

Dear Xfinity Support,

I am writing to formally address a recurring issue with my account billing. I have been a loyal Xfinity customer for over 26 years. My billing rate has once again been increased, this time from $34.50 to $59.00, without any advance notification or change in my service needs.

This is a repeat of a pattern I experienced last year (documented in my previous escalation under ticket [Edited: “Personal Information”] ). In our past communications, it was determined that lower-cost options like Internet Essentials or NOW are not viable for my account due to their specific requirements. I am not interested in repeating these failed discussions.

I have the following requirements:

1. I am looking for a loyalty rate adjustment to restore my previous $34.50 pricing.

2. I have not changed my usage, I use my own equipment, and I require no additional services.

3. I request that this matter be escalated to a department with the authority to resolve this pricing issue, as standard front-line support has repeatedly been unable to assist.

Please let me know how we can proceed with this adjustment. Thank you.