Visitor
•
1 Message
$2,500 to pay off five existing phone line
I activated mobile service with your company on April 30, 2025, under a promotional offer that included:
Up to $2,500 to pay off five existing phone lines.
One free line for 12 months.
To date:
I have only received $721 toward the payoff of the five phones and lines, which is significantly below the expected promotional value.
My monthly bill still reflects charges for all lines, including the one that was supposed to be free for one year.
I would appreciate an immediate review of:
The payoff discrepancy and a breakdown of what was paid and why.
The free line promotion, and an adjustment of my billing to reflect the free line starting from the activation date.
XfinitySeth
Official Employee
•
547 Messages
2 months ago
Good day user_stawy5 👋 I appreciate you taking the time to let us know about your Xfinity Mobile concerns here in our community, and even more so for your recently joining the mobile family! I definitely understand where you're coming from, and also want to make sure you're getting everything you were promised for your Xfinity Mobile services!
While our team can help with a wide variety of concerns, due to account security, our options with Xfinity Mobile accounts are very limited. By chance have you already connected directly with our Xfinity Mobile support team by calling or texting 1 (888) 936-4968? You can also connect with the support teams via our Xfinity Mobile virtual assistant at xfinity.com/xfinityassistant/?channel=xMobile.
0
0