Visitor
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3 Messages
$250 Charge After Discontinuing Service
[Edited: "Inflammatory"] I was supposedly given some $5 piece of plastic during the pandemic when social distancing was in full effect. I have no recollection of this whatsoever and am still waiting for Xfinity to produce some evidence that I signed for this random piece of plastic. Because I discontinued my service, they now want to charage me $250 for it. It is obsolete and worth nothing. DISGUSTING BEHAVIOR!
XfinityAdrienne
Official Employee
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1.8K Messages
8 hours ago
Good Morning, @user_rmzkhm! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience, it certainly is not what we want for our customers. Just to ensure I am on the same page as you, are you speaking about a piece of equipment that was billed after you returned it? I would be happy to further investigate with you the next steps, I just want to ensure we are on the same page.
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