25+ year customer. My bill is $380 last month. It was $240 2 years ago. Ugh time to change

2 years ago with same services our bill was about $240. Last month it was $380. We pay over $100 in equipment rental and fees. We don't use DVR service. We used to get a discount if we signed up for 12 months but no more of those. We don't have unlimited internet We have phone but could dump that but it wouldn't change cost. We don't have home service. Just higher level internet, good tv package with hbo and showtime and phone. 4 TV boxes.

I know if we went just internet and use Firesticks for TV's it would probably be $200 or less but we prefer good local TV access and networks plus wife and mother would have trouble navigating Firestick only.

We also have Verizon frontier in our neighborhood. Maybe time to change.

Responses

XfinityThomasA

Official Employee

•

2.3K Messages

10 months ago

Hello, paradiddle1. Thank you for choosing Xfinity and for joining us here on the Forums. It sounds as though you're promoional offer expired and we've got great Xfinity deals for you. Whether you're shopping for our latest digital cable TV deals, new high-speed Internet offers, specials on reliable home phone service, the latest mobile devices and cell service on America's most reliable 5G network, or our latest home security and home control promotions, we've got great new offers for you. You can view options and make changes in My Account, and our team can help too. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

paradiddle1

Contributor

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27 Messages

I will try that but I have wasted a lot of time to get nowhere usually. I am also a Xfinity Mobile customer

10 months ago

XfinityPaula

Official Employee

•

1.4K Messages

@paradiddle1 I know you have put a lot of time and effort into this. Please send us a direct message. Based on the numbers you sent, 4 cable boxes would be $40.00, with a leased gateway $15.00 we are looking at $55.00. Add DVR the rate should still be under $100.00. If you have an unreturned equipment fee on there we can help with recovering the device and submitting a research request. For the services alone we may have options to current offers to help out. AND with being a Xfinity mobile customer there are usually deals with added discounts. I would love to help out and keep you as a Xfintiy customer for another 25 years! Please send us your name and service address. I will quickly verify the account and see what options we have to help out.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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10 months ago

Billing

paradiddle1

25+ year customer. My bill is $380 last month. It was $240 2 years ago. Ugh time to change

XfinityThomasA

paradiddle1

XfinityPaula

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