Visitor
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1 Message
24+ Hour Xfinity Outage - Only $5 Credit? Completely Unacceptable
I’m posting this because I’m extremely frustrated with how Xfinity handled the recent outage in my area. My internet was down for over 24 hours, yet the only compensation offered was a $5 credit.
It’s unacceptable for a major provider to have such a prolonged outage with minimal transparency and no meaningful compensation for customers who rely on their service to work, study, or even stay connected. I received generic updates that said, “We’re working on it,” but no real timeline or explanation.
If Xfinity expects customers to pay full price for reliable service, then customers deserve fair treatment when the company fails to deliver. A $5 credit after a full day without service is not even close to reasonable.
I’m asking Xfinity to review this situation and issue a proportionate credit that reflects the actual downtime. More importantly, customers deserve better communication and accountability when outages of this scale happen.
Has anyone else received such a small credit for a full-day outage? This feels like we’re being brushed off.
EG
Expert
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115.2K Messages
2 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMartyR
Official Employee
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2.8K Messages
2 months ago
Service interruption credits are calculated based on daily service charges multiplied by the duration of the interruption. For more information about our liability for disruption of Services, please review the Xfinity Residential Services Agreement.
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user_e88645
Visitor
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1 Message
2 days ago
An Xfinity worker went up the telephone pole in front of our house. He messed around a little and we lost our TV and Internet connection. He took off before I could catch him. After a couple hours I finally got to talk to a person. She was absolutely no help. She made an appointment for the next day. All they had to do is call up the guy that messed it up and have him fix it. Unfortunately the person I talked to was in.a different country. If they had someone local that you could talk to maybe they could fix it. We are very disappointed in Comcast.
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