Visitor
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3 Messages
$200 prepaid gift card and $30 in reduction off internet bill for one year - [Edited]
When I signed up to Xfinity Mobile on 09/09/2022 - Dylan promised the following. I have not received $200 prepaid gift card and $30 in reduction off my internet bill for one year to this day.
Dylan - $400 off promotional credit new iPhone 14, 200 prepaid gift cards, promotional credit throughout the year, $30 off per month throughout the year - 960 off (after phone activation) and paying 720 for phone + 15 for the insurance. = $1080 in total.
I have reached out to Xfinity Customer Service over chat many times; the last time I reached out on 05/07/2023 - after six different transfers and spending two hours on the chat, this was not resolved. I will no longer chat with Customer Service; please resolve this ASAP. It would be great if you read through my chat transcripts and resolve this and not ask me questions.
CCDaryl
Problem Solver
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828 Messages
2 years ago
@user_a5cacb
I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.
Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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user_a5cacb
Visitor
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3 Messages
2 years ago
Thanks for your response. Is there an email-based customer service I can communicate with? I just do not have the bandwidth to chat or stay on the call for hours.
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