U

Visitor

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1 Message

Wednesday, May 21st, 2025 12:23 PM

$20 Price Increase

I was very shocked to see that my bill increased $20 without notice. Yesterday. I did not receive any email whatsoever in my account stating that this would happen. Please advise why the increase was added and next time make sure you email your customers

Official Employee

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2.3K Messages

2 days ago

 

user_254cd9, Hi! Thanks for taking the time to reach out. I never like being surprised with a bill increase so I can relate to the inconvenience that this can cause. You've come to the right team. We are a team of billing experts dedicated to resolving concerns such as this over social media. We are happy to assist. At Comcast, we will provide a notice of a bill increase 30 days in advance on the billing statement. To check on this for you on our end, please send us a direct message with your first/last name and full address.

You can start by clicking the "direct message" icon on the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

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