Skip to main content

    Support

    Offers

U
user_dz
1st Topic

4 Messages

Wednesday, January 31st, 2024 6:30 AM

Closed

20% internet only bill increase

Xfinity internet only bill increased from $55.23 in December to $69.23 in January (20.3% increase). And this is after $10 discount for autopay. Did a quick research and figured out that xfinity's competitors offer similar internet speed 30-40% cheaper: T-mobile ($50/month - up to 182 Mbps + $150 prepaid Mastercard) or Starry ($40/month - 200Mbps fiber). Any suggestions? Did anyone have experience with those providers (for  home internet)?

Question

 • 

Updated 

1 year ago

 • Edited

143

2

0

XfinityChristy

Official Employee

 • 

2K Messages

1 year ago

@user_dz Hello and thank you for reaching out via our Xfinity Community Forums. I would be happy to review your account to find out why you are seeing that increase on your monthly bill as well as look for any ways to help reduce your monthly cost. To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

2

0

user_dz

4 Messages

@XfinityChristy​ 

Hello, sent direct message per your suggestion. Have not received any reply.

1 year ago

0

XfinityJosephA

Official Employee

 • 

1.7K Messages

Hello, @user_dz I'm not seeing your DM. It may be a good idea to send it again. Keep in mind you can sign into www.Xfinity.com to review deals. If you go to "Change Plan" after signing in you can review service options and plans available in your area. A majority of the time these are the same service options we will have access to as well. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_x3ukos

1 Message

1 year ago

I just received my monthly email stating my bill was ready.  I opened it up and shocked to see a 20% increase without notice.  $89 to $110. Sadly my town does not have Verizon. But I am certainly going to drop this account.  

1

0

XfinityBillie

Official Employee

 • 

3.3K Messages

@user_x3ukos I can definitely understand the concern and need to keep bills within a budget. Typically you'll see any upcoming price increase a month or two before they occur on your billing statement. It's usually the last page. I would love the opportunity to take a look at the account and see if we are able to help you lower your bill. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

forum icon

New to the Community?

Start Here