Visitor
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1 Message
2 years later and youre still doing scummy practices
I have contacted you [Edited: "Inflammatory"] over 12 times to cancel my subscription and everytime you say you did it you lied to me and made me waste more money on something I dont want that you forced onto my account I didnt ask for it. Ive been a customer for over 13 years and you treat customers like [Edited: "Inappropriate Language"]. If you dont fix this im going to fully cancel everything on xfinity and get a new internet provider just to spite you people
XfinityMarshante
Official Employee
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1.3K Messages
7 days ago
Hello, thank you for taking the time to leave a post. Sorry to hear about your experience. I can absolutely understand how frustrating and upsetting it would be to repeatedly request the removal of a subscription, only to find charges continuing on your account. After being a customer for over 13 years, I understand why you feel let down. This is not the experience we want for our customers, and we'd appreciate the opportunity to review the situation more closely. While many subscriptions can be managed through your online account, we'd like to better understand what's happening here. Can you provide more details about which subscription you're trying to remove?
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