Visitor
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6 Messages
2 year contract raising my bill - upset and nobody on the other end
I entered a 2 year agreement at 185 was happy. Thought it would be pretty stable then 3 months boom another 10 dollars added month
Unfair, your raising rates with contract and we are in pandemic and want to see if can get back to bill 185/moth
Would like answer soon
user_898060
Visitor
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6 Messages
3 years ago
Does anybody answer these posts
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user_28db67
Visitor
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2 Messages
3 years ago
I have also been trying to contact Xfinity (either phone or chat) to ask about changing my plan (currently have Tv, Internet & Phone 'Super Triple Play' - with a plan costing $199/Mo). My 2 year contract was up several months ago, so of course the price went up, and every few weeks I've tried to contact them but have been put on hold for 40+ minutes, disconnected a few times after waiting as well, and waiting for someone to respond to the chats but NOTHING. I'm not sure why Xfinity is so bad with their customer service?!?!!? I have Sprint as my cell phone provider, and when I go on their website with questions, they have someone ready within 1-2 minutes to chat and answer my questions. This is a major reason why I will never switch my cell phone provider from Sprint/T-Mobile to Xfinity. Please tell me how I can reach a human to discuss my current plan, since I would like to downgrade my tv package in order to lower my bill. Thank you for any info you can offer.
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