2 product discount and auto pay discount
Prior to April 18 2021 I had a preferred package including digital preferred,blast internet and XFINITY voice unlimited @$129.95. I was also charged an internet speed increase called Extreme 105 internet $10. My TV Digital starter is through my community. I have had this service since 2018. Prior to 2018 I was at a different address with a similar package in the same town. I have no idea when I enrolled in autopay and paperless billing but it was at least in 2018. After speaking with several others in my area who are paying much less than I do, I went to my local xfinity store and was told that I was was overpaying but they could not make a change since I am part of "bulk" service. So on 4/18/21 I called. I was told I DID NOT have Blast! even though my package said I did that I was only getting extreme. If I changed to Blast! and kept all other services I would save approx $30 per month. If I had never called I would not have known I was not getting the services my bill said I had. So of course I made the change. Now that I have my new bill, I see that the only reason it is less than before is because of discounts of $20 for 2 products and $10 for autopay and paperless billing. The cost on my digital preferred, voice and Blast is actually more than what I was paying before.
MY QUESTION IS: why was I not getting those discounts before? I did a chat was was told they are new discounts, then was told they are old discounts but they did not apply to my "old market "plan and that now I have a "new market" plan. Than is ridiculous. How does Xfinity explain this? Old Market is from 2018? I believe I am entitled to a adjustment of prior fees to include at minimum the auto pay and paperless billing discount of $10 for as long as that discount was in effect.