Skip to main content
user_qu8f70
1st Topic

Visitor

 • 

1 Message

Saturday, March 7th, 2026 11:09 PM

2 accounts

My name is [Edit: Removed personal information] I reside at [Edit: Removed personal information] I currently have 2 accounts, this one whose monthly payments are $133 and account number [Edit: Removed personal information] for $55.90 for 500Mbps which I have been paying. Please let me know what is going on and why do I have 2 accounts. Thank you 

[Edit: Removed personal information]

Question

 • 

Updated 

1 day ago

 • Edited

9

1

0

Oldest First
Selected Oldest First
XfinityAbel

Official Employee

 • 

67 Messages

1 day ago

Hello @user_qu8f70, thanks for reaching via our Xfinity Forums. I'd like to do everything we can to help! Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

0

0

forum icon

New to the Community?

Start Here