Visitor

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1 Message

Saturday, December 13th, 2025 3:13 PM

1-click from switching to AT&T

AT&T is offering me 500gb/$65 non-promotional + 150 GiftCard. No contracts, forever price.

xFinity just bumped my bill to $85/month for the same speed. Wants to lock me in 5 years, wants to me add mobile, and what is even this xFI Complete nonsense.

Giving xFinity a chance to keep a customer here. DM me.

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Official Employee

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2.2K Messages

3 hours ago

 

user_zkjkxi Thank you for reaching out to our Xfinity Forums Team. We appreciate your business, and the opportunity to review over your account for the best possible promotion to fit your household needs and budget. I'd be happy to assist you today. To begin, can you please send a Direct Message with your name and service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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