Visitor
•
1 Message
15-year Diamond Member at Aurora, IL – Seeking 5-Year Price Guarantee
I'm a 15+-year Diamond Member at Aurora, IL. I just spoke to someone who gave me a $40 promo for 1 year, but I see the National 5-Year Price Guarantee for $40 is active for February 2026. As a loyal Diamond customer, I want the stability of that 5-year plan so I don't have to call back next year. Can you switch me to the 5-year version?
XfinityBradM
Official Employee
•
1.2K Messages
13 hours ago
@user_iqst7t Our team would love the opportunity to look through your account's current options. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
0
0