Visitor
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2 Messages
15-year Diamond Member at Aurora, IL – Seeking 5-Year Price Guarantee
I'm a 15+-year Diamond Member at Aurora, IL. I just spoke to someone who gave me a $40 promo for 1 year, but I see the National 5-Year Price Guarantee for $40 is active for February 2026. As a loyal Diamond customer, I want the stability of that 5-year plan so I don't have to call back next year. Can you switch me to the 5-year version?
XfinityBradM
Official Employee
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1.3K Messages
1 month ago
@user_iqst7t Our team would love the opportunity to look through your account's current options. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
(edited)
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user_86pq8v
9 Messages
13 hours ago
I have been a customer for 33 years they offer the new account of 5 guarantee but not us old slobs I watch my book over $140 to $240 in a matter of years so I cut it back to 135 2 years ago now it's up to 149 figure that out they say that when their costs go up they have the right to go up it's too bad for us we don't like it
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