1 Message
150% increase in my WiFi bill! Insane!
My monthly bill was $55 for 2 years and now it is $136. A 150% increase overnight to my WiFi bill is just insane. I understand there were some discounts applied to my bill before but this can’t be right. Plus I’m paying for top service to get 2000 mbps but whenever I run a speed test I’m lucky to get 300-400 mbps. Again a 150% increase overnight is pretty jarring as a customer.
XfinityThomasB
Official Employee
•
1.5K Messages
2 months ago
Hello user_pgticf
Do you have the Xfinity app setup on your phone? The app is a great tool to monitor billing, with promotional pricing, that traditionally would run for only 12-24 months. You can easily set up a new promotion for the account. Have you checked out our Plan Builder (https://www.xfinity.com/planbuilder) by chance? You may also try shopping our Xfinity Deals online (https://www.xfinity.com/learn/deals) (just make sure to click "Sign in here" first), or simply log in to My Account (https://login.xfinity.com/login) and you can manage your services that way!
0
0