Visitor
•
3 Messages
150 dollars bill
My bill for last month is 150 dollars because I asked for a technician in-home visit. But the agent did not tell me that I would be charged for 100 dollars just for restart my WiFi which did not work all. What really makes furious is charging fee without letting me know ahead of time. It could be a text message, an email or directly telling me, but sadly none of them happened.
XfinityAbby
Official Employee
•
223 Messages
2 days ago
Hello @user_t5lax1. Thank you for reaching out on our community Forum. I understand you have some confusion about the technician visit charge. When we send a technician out there is usually a charge depending on what the issue is. I can take a look at the account for you and see why that was charged.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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