Visitor
•
2 Messages
150 dollar charge
I no longer live in the US and my landlord accidentally kept my equipment and I cannot contact them. I already paid the missing equipment fee earlier this month on account of my service being ended early May, which was due to my previous requests not working and being charged in advance.
I already paid so many other fees that customer service told me were related to the equipment fees and I need these fees to go away. It is Saturday and I am being threatened with collections for a bill I didn’t know existed and I cannot contact anyone due to not living in the country anymore.
I need these fees to go away, I have bent trying to write this post for 30 minutes but keep getting crashes. I am stressed and this ruined my weekend because I cannot stop being charged money for this service. I will never use Xfinity again, please stop charging me for more and more services.
user_p88enq
Visitor
•
2 Messages
2 days ago
Commenting as I forgot due to writing this post too many times and thinking it was included: customer service via chat for the three times I’ve had to contact them for things told me earlier this month everything was resolved and paid for now. I uninstalled the app only a few days ago cleaning up space on my phone thinking this was done. Now only today did I receive an email regarding the $150 bill on top of the fees I already paid this month.
0
0
XfinityOrlandoM
Official Employee
•
2.2K Messages
2 days ago
@user_p88enq Thanks for reaching out to us I'll be happy to look into the final billing that was added. To get started go ahead and send me a direct message with your first and last name and the complete service address
Here's the detailed steps to direct message us:
0
0