U

Visitor

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1 Message

Tue, Sep 7, 2021 12:21 AM

$14.00 modem charge

Recently I went over my bills and I noticed that I am being charged an additional $14.00 a month for DATA MODEM. Looking at my payment history I have been paying for this since I first got my Comcast internet many years ago. I have never used Comcast's/Xfinity's modem. I have always purchased and used my own. Trying to reach anyone on the phone is impossible and the Xfinity Assistant is utterly useless. Who do I need to contact to have this charge removed from my monthly bill?

Accepted Solution

Official Employee

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329 Messages

2 m ago

Hello, @user_68aa5e. I can certainly understand how this would be confusing. I'll dive right in to help get things cleared up. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message. Please add your first and last name to help us locate your account. Let me know if you have any questions.

EG

Expert

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89.8K Messages

2 m ago

Moved here to the proper help section.....

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