Visitor
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1 Message
140
Hello,
I received a notification saying that my automatic payment of $35.94 for Xfinity Mobile was declined. However, I have another bank account, and $101 was already withdrawn from that account to cover both my internet and mobile phone bills together.
Could you please check my payment records and confirm whether the $101 payment includes my mobile phone bill? I would like to make sure I am not charged twice for the same service.
Thank you for your help.
EG
Expert
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122.4K Messages
4 hours ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
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3K Messages
3 hours ago
Hello, @user_wwsekg! We appreciate you reaching out with your billing questions, and our team is always happy to help however we can :) Off the bat, I can tell you that residential service such as Xfinity Internet is billed separately from Xfinity Mobile service. One of the quickest ways to confirm what your internet alone costs is to check the full PDF statement(s) online. Here's how:
1. Log in to My Account
2. Select the purple Account icon in the upper right corner
3. Select "Billing"
4. Select "Bill details"
5. Select "Statement history"
6. Click on "Statement PDF" under your current statement
7. Or click on any of the previous statements listed to view the full document(s)
Next, are you able to log in to your Xfinity Mobile account HERE, specifically to check its billing?
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