Visitor
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11 Messages
12-month contract renewal
I had a two-year promotion that expired last year. In addition, I also have a 12-month contract that expires next month, November 30th. Is there any way that I can have that contract renewed, so that I can keep my same TV and Internet package and price? I really can't afford to pay $227.00 for TV and Internet. Your company is a total rip-off and I need help.
CCJosh1
Official Employee
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192 Messages
2 years ago
Hello @user_4e8b3b, thank you for reaching out to the Xfinity Communities team for support via Forums. I will be more than happy to assist you with renewing your contract with an amazing plan that meets you and your family's needs. To do so, can you send me a direct message with your full name and service address, please?
To send a direct message [private message]:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://comca.st/3ebZ37S
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
• - An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
Press Enter to send it
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user_4e8b3b
Visitor
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11 Messages
2 years ago
I sent a message, but never got a response yet. How long does it take for someone to answer to my message?
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