Visitor
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3 Messages
12 month installment plan
I signed up for the installment plan on the xfinity app and it made me pay a minimum fee I paid it and now xfinity is saying I can’t do it , btw my service was off when I did it and they turned it back on soon as I paid the minimum fee so I thought I was good to go , come to find out I wasn’t it was turned back off the same day later that night I called the next morning and it got turned back on but it was turned on with a payment arrangement and not the installment plan I agreed to . I did agreed to the installment plan and paid the minimum on the July 27th and my whole chat from that day is missing
XfinityVianney
Official Employee
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2.8K Messages
1 hour ago
Thank you for reaching out. I would need to review the account to check eligibility and notes to get us more clarity. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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