12 hour service outage but “Your account isn't eligible for a credit at this time”

I have recently been experiencing frequent Xfinity outages at my location.  In previous year there would be may 1-2 outages per year. However this past year there have been numerous outages each month some lasting extended time periods. While inconvenient I’ve always been able to get an account credit by visiting the Xfinity status page.  

However following the last two outages on 12/19/2024 lasting about an hour and then a major outage on 1/1/2025 lasting almost 12hours I’m now getting the message quoted in the subject. I find it a bit troubling that there is a limit imposed on account credits when it’s not possible to impose a limit on outages. Surely Xfinity has records of the outages and if the credit request aligns with a valid outage period an appropriate credit should be granted.