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user_pm5b1t
1st Topic

2 Messages

Monday, October 16th, 2023 6:37 AM

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$10/month discount for Paperless Billing and Auto-Pay

Hi, there was a promotion/talks I had with several Xfinity agents noting that if I signed up for Paperless Billing and Auto-Pay there would be a $10/month discount to my bill. However, the discount is not applying to the bill statement, is there any way to see this change?

Question

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Updated 

2 years ago

97

1

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XfinityPaula

Official Employee

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1.4K Messages

2 years ago

Hello @user_pm5b1t Thank for reaching out to us and for setting up our ecobill and autopay features. It really saves you time and checks one thing off the list to take care of monthly! With the monthly discount it will be applied to the account within 45 days of enabling the features. With some promotions there is also a time limit on when you set up the autopay / ecobill options for the discount to apply. Did you recently set up the account at this address or make a change to the service on the account?

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user_pm5b1t

2 Messages

Hi, I recently stetted up the account/am a new customer at this address

2 years ago

0

XfinityPaula

Official Employee

 • 

1.4K Messages

@user_pm5b1t Oh sweet! Thanks for joining the Xfinity family! The delay of adding the discount is most likely the cause as to why it is not on the first statement. I will double-check and make sure for us. Please send us your name and service address. From there I will verify the account and make sure the discount will be applied. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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