Visitor
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1 Message
$100 undisclosed charge just to get service operational.
It’s not the first time you [edit language] have been called out on this. I had the service for six days or so before I tapped out. I found out you charged my account via autopay for something I DEFINITELY wouldn’t consent to. I would’ve just taken the box back immediately. I’m definitely disputing this charge with my bank. Xfinity can go to [edit language].
XfinityJustinC
Official Employee
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1.2K Messages
1 day ago
Hello, @tba242 thank you for taking time to reach out over Xfinity Forums. I completely understand the frustration when an unexpected charge is taken out of your account. If I was in your shoes, I'd be reaching out as well, we do offer a 30 day money-back guarantee for service which sounds like it should have applied if you cancelled within 6 days of service being activated. I'd definitely like to investigate the charge further, and since I will need to gather some information we don't want in our public conversation please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
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