Visitor
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2 Messages
$100 technician fees charged for Xfinity fixing their connection
For the third time after setting up WiFi/television it mysteriously stops working until the technician comes and fixes it for the $100 fee. The second time I set up WiFi and cable it was working for a day then stopped all of a sudden just so they can charge $100 extra. This is a money grab and a rip off.
XfinityAldrik
Official Employee
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2.4K Messages
8 hours ago
Thanks for reaching out @user_idjj64! I’m really sorry you’ve had to deal with repeated service issues and multiple technician charges. I completely understand why this feels frustrating, especially when everything works and then suddenly stops again.
Our team would like to take a closer look at the account. Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_idjj64
Visitor
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2 Messages
7 hours ago
I am canceling Xfinity. This is ridiculous. You all know what you are doing with charging extra fees through no fault of the customer. Multiple people have said this and no change has happened.
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