$100 technician fees charged for Xfinity fixing their connection
I recently moved to a new address and the internet connection was not working. Called Xfinity support and they could not figure out over the phone. They mentioned if something is wrong with my device I would charged $100 technician visit and nothing will be charged if anything is broken on Xfinity's end. The tech came and fixed something outside my house. There was nothing mentioned about $100 charges and no work was done on my device. The next day I received a bill alert for $100 technician visit charges. When called billing support they could not help.rwsolve it either. Need some assistance to dispute these charges.
XfinityWilliam
Official Employee
•
1.3K Messages
1 year ago
Hello user_r648y4 Customers are charged a $100 professional installation fee for unsuccessful self-installations if scheduled within 30 days of receiving a Getting Started kit. They’ll be charged for any repairs, replacements, or reconfiguration of inside wiring, activating outlets, and if no attempt was made or they attempted incorrectly to install the Getting Started kit. These charges also apply for service issues on any line of business (LOB), regardless of which LOB the Getting Started kit was for.
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