Visitor
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2 Messages
$100 technician fees charged for Xfinity fixing their connection
I recently moved to a new address and the internet connection was not working. Called Xfinity support and they could not figure out over the phone. They mentioned if something is wrong with my device I would charged $100 technician visit and nothing will be charged if anything is broken on Xfinity's end. The tech came and fixed something outside my house. There was nothing mentioned about $100 charges and no work was done on my device. The next day I received a bill alert for $100 technician visit charges. When called billing support they could not help.rwsolve it either. Need some assistance to dispute these charges.
CCTyler1
Problem Solver
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409 Messages
3 years ago
Hello there, and good morning! Thank you for bringing this to our attention through our Forums, and thank you for your patience while awaiting our response. I understand you were recently charged a fee for having a service technician out at your home, and I can imagine the concern behind this, especially if most of the work was done outside of your home! Rest assured; our Digital Care Team of corporate specialists are here, every step of the way!
Before we begin, can you please send us a private message, including your full name, and your full address? You can do so, by clicking on the chat icon, in the top right-hand corner of your screen, and once you click on that icon, you should be able to search "Xfinity Support", which should then give you the ability to send us a message. Thank you in advance, and I look forward to speaking with you!
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user_00861b
Visitor
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2 Messages
3 years ago
Private message sent to Xfinity Support.
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ram648
Visitor
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1 Message
3 years ago
Same I was charged $100 on my recent billing as well. Came to surprise as I was not told prior to visit. I was paying for speed of 600mbps and I was only getting 50mbps speed and had continuous video calls and meeting calls stuttering and dropping . I called comcast to explain the issue and tried the normal troubleshooting but nothing seem to work. Next they said they would send technician, but was not informed about the charges. The technician did some work outside for about 20 some minutes and after that I did not have and issue with speed but somehow, I got $100 charged for it. I called comcast explaining this issue, but apparently they only refunded me $50 back. I had no changes in my modem/router prior or after the visit, so obviously whatever the work the tech did had solved the problem, but I ended of paying for it. Kind of silly that you can't call support without getting charges regardless who's issue it is.
Reached out to the support here on the forum and unfortunately nothing changed. That said it's rip off. Just have to suck it up...
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user_423de4
Visitor
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6 Messages
3 years ago
Xfinity same thing happened to me. Called tech support on phone five times yet they couldn’t resolve issue so they suggested tech support and of course failed to mention $100 charge. Guess what issue was remote control which tech fixed in one minute yet another item owned by Xfinity but resolution couldn’t be solved by their remote tech support. Hate Xfinity
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user_423de4
Visitor
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6 Messages
3 years ago
Why can’t I see the 4 messages listed here
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user_423de4
Visitor
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6 Messages
3 years ago
This is a joke can’t view any of the 5 posts Xfinity are you hiding consumer comments?
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user_9995c0
Visitor
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3 Messages
3 years ago
I'm sorry but from the looks of it I think you attempted the install on the new address as self installation. When you accepted the agreement of the transfer of the services, you were also accepting that if you're unable to complete the installation and an Xfinity technician visit is required, you would be charged a $100 installation fee.
The fee is totally valid.
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user_423de4
Visitor
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6 Messages
3 years ago
Totally not true we completed the installation of modem and cable box ourselves absolutely no issue with install. Issue was that when we hit record on remote we received an error message and that function would not work. Called support several times and they were unable to assist. Finally they suggested tech come to home. Tech guy fixed issue in 2 minutes the error was due to a function on the infinity remote not set correctly. Very minor issue would think that phone support would have knowledge to address and walk me through the fix.
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