Visitor
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1 Message
$100 tech charge on bulk account
My internet was disconnected due to non payment of $100 for technician visit. I live in an apartment on a bulk account. I was told I would not have to pay for a visit since it’s a bulk account. I have called repeatedly to get internet turned on again. One agent did restore service but next day it was disconnected and the charge for the tech visit was put back on my account. The tech didn’t actually fix anything while he was here. The internet is supposed to be 1 Gig but it constantly drops and buffers. Please restore my internet and zero out my past due balance.
EG
Expert
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116K Messages
2 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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2.6K Messages
1 hour ago
@user_suw7d0 Thank you for making us aware of the charge this tech visit generated that's causing your service to be interrupted. I would be more than happy to review your account to see how we can straighten this out.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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