2 Messages
100$ suprise charge for technician visit
$100 surprise fee for technician visit. If a fee is going to be charged Xfinity to make this known before scheduling an appointment to fix their faulty internet services. I recently moved from one apartment to another and moved my internet service. After installing router internet was not working. I called up customer care and she diagnosed and said that she will send a technician tomorrow and never mentioned about any charges.
EG
Expert
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111.7K Messages
1 year ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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ccRuben
Retired Employee
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729 Messages
1 year ago
Hello @user_h290v5
We will be happy to help with your account, please send a direct message with your name and address, thank you!
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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