$100 service fee waive

Good morning Xfinity,

This is [Edited: "Personal Information"], coming from a recent experience transferring my service from ZIP 95833 to 95124. I would like to kindly request a waiving of the $100 service fee charge applied to my account from this service. I will provide all context, and I hope you understand my situation.

I am a customer of Xfinity for over a year since September 2022, and I wanted to transfer service to a new address. This is originally supposed to be completed Monday, Dec 11, but internet was not transferred then. I had a long call with support Tuesday morning, and with their help they confirmed a transfer of service to the new address and would be completed by midnight. However, I still did not have internet by Wednesday morning. I called support again, and they still said they confirmed a complete transfer of service to the new address. I was put on hold to talk to another support agent, and they said I had not had my service transferred. After going through the entire process again for the 3rd time and given priority, my internet was still unable to work. 

A technician was decided to come out to my address to look into the problem. It was theorized that the pre-installed Gateway device was not working, and Xfinity would come out and bring a new one that would work. I was not told in any way that this service would cost any amount of money. This service was also not requested by me. As your calls are recorded, you can confirm this on your end.

In summary, my internet was transferred 2 days later than I originally setup for, I was told that my internet was confirmed to be transferred when in fact it was not, the problem arose from a pre-installed Gateway device and required a different one that even the in-person technician was confused about, I did not request the technician to come and perform this, and I was not informed that there would be any charge. As your calls are all recorded, you may look into the call history to confirm this situation. With all this information in mind, I believe that the $100 service fee should be completely waived.