2 Messages
$100 service charges on the upcoming bills even though the representative said there would be no charge.
I switched to Xfinity last month and chose the self installation. Xfinity did not get my house connected on Xfinity's end. And the representative sent a technician to get the cable connected outside of my house. Just like the other customer on the forum, I was assured by multiple representatives that I would not be charged the $100 service fee since the fault is not on my end. However, I was very frustrated to see a $100 service charge shows up in the upcoming bill. Please fix the mistakes on the bill.
XfinityAmandaB
Official Employee
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1.6K Messages
29 days ago
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