$100 Service Charge

user_d2976d Welcome to our community forum! I live on a tight budget so I'd be reaching out if there was a charge of $100 on my bill that I wasn't expecting. An Xfinity in-home service visit typically costs $100. However, this fee is waived for existing customers if the technician determines the service issue is caused by Xfinity’s network or faulty equipment: https://www.xfinity.com/support/articles/prepare-for-your-service-visit. You will only be charged if the problem originates from inside-home wiring, customer-owned equipment, or incorrect settings.
Since the technician had to move the modem to a different outlet, that tells me the root cause was in-home wiring. I'm happy to review the account in more detail. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
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