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user_4fdtrf
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09/08/2026 2:10 PM

$100 service charge should not be ther

Hello, im a student attending west chester and they had come to instal the internet last week and the lady i talked to on the phone for scheduling it said there is no service charge to students and it says that there is now one on my bill.

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2 hours ago

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XfinitySara

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2.9K Messages

2 hours ago

We'll gladly take a closer look at this with you, @user_4fdtrf. Thank you for creating a post to get started! Could you please send our team a direct message to continue?

 

How to send us a direct message: 

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it. 

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you! 

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