Visitor
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10 Messages
$100 residential trouble call charge
My last billing statement shows a fee for residential trouble call. Xfinity sent me the text to invite me to schedule an appointment and you promise that there is no additional cost to me. And the technicist didn’t mention that there would be a charge at all. Can you help me understand the reason for this charge?
Thanks,
Accepted Solution
CCDaisy
Problem Solver
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127 Messages
2 years ago
@user_d0f55d thank you for working with us privately with your billing concerns, we are happy that we were able to get that taken care of for you.
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CCJosh1
Official Employee
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192 Messages
2 years ago
Thank you @user_d0f55d, for reaching out to our Xfinity Community for support via Forums! You have come to the right place to get your billing questions and concerns resolved, and I will be more than happy to help you get more of an understanding when it comes to your bill and monthly charges. To get started, can you send me a direct message with your full name and service address, please? To send a direct message [private message]:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
• - An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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