$100 one time fee

They changed a connection outside and changed something in the attic to a splitter.

$100 for a service I was told is free and was not disclosed by the technician nor xfinity.

All because I moved my TV stand 2 feet away from the wall (no problem) to paint, moved it back against the wall (no more service), I tried everything I could to fix it with no luck.

Called xfinity, 1st tech did nothing but change my hdmi cord which obviously did nothing for my internet, tech #2 comes out 2 weeks later (so 2 weeks of barely there wifi to the point that my phone and laptop wouldn't work).... tech #2 adds splitter in attic and changes out some piece in the box outside....

My issue is no one told me there's a $100 charge for yall to make sure your service is working correctly not xfinity, not the tech, absolutely no one plus no notification was sent out to customers letting them know that if they do need a service visit, it's $100

Responses

XfinityRichard

Official Employee

•

1.8K Messages

2 years ago

Hi there, @user_db2cf4 ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'm very sorry for inconvience you are experiencing with the service call fee being charged to you. Please be assured you reached the right person to assist you. I'll get you takn care of. Can you please DM me your first and last name along with your full service address so that I can assist you further?

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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U

user_4811a1

Visitor

•

1 Message

2 years ago

This seems like a common reoccurrence here. Same thing just happened to me. Not a single person mentioned 100$ service fee and also I don't even know if my issue is even resolved since my issue was occurring when it was below a certain temperature.

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CCChelseaA

Problem Solver

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637 Messages

Hello and Happy Friday!
We can certainly understand the confusion when it comes to a tech visit fee and we can certainly help out!
Just to clarify a couple of things while we're here!
Comcast does not charge for service appointments to repair Comcast-owned facilities or equipment rented to you. However, charges may apply for service appointments when the source of your service problem is not Comcast-owned facilities or equipment. For instance, you may incur a charge when a technician visits your home and repairs problems with the In-Home Wiring used with your Xfinity services, or diagnosis a problem with the connection between personally owned Equipment and your Xfinity services.

We'd be happy to dive in and take a look together if you'd like to join us in a direct message using the steps outlined below!

Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I no longer work for Comcast.

2 years ago

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Billing

user_db2cf4

$100 one time fee

XfinityRichard

user_4811a1

CCChelseaA

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