1 Message
$100 installation fees
Well I am not surprised now... I am not the only one based on previous posts... I moved in my new apartment and when I've been to Xfinity store to transfer it they said a technician has to come... I said ok but if I have to pay, no I don't want it... They say, you will have nothing to pay... Then few days later boom a bill of $100. I try to reach representative but all time they said 'its fixed you will receive a confirmation in few days about $100 fees.' But nothing its just a scam... No one will help you, don't trust them... Find another company even if its more expensive... They just lying to you.
XfinityMarcos
Official Employee
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1.9K Messages
3 months ago
Hello user_pl7afo, I'd be pretty upset opening up my bill and seeing $100 that I wasn't expecting, so I totally get it. I'd love a chance to review your account and turn things around. I can review the charge and any past credits applied or pending. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinityOrlandoM
Official Employee
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1.4K Messages
3 months ago
@user_pl7afo
Thanks for reaching out to us! I'm glad we were able to resolve the billing concerns.
We thank you for being the best part of Xfinity, feel free to reach out to us anytime enjoy your weekend.
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