100 Installation Charge

I signed up for service and got the self install kit. When I tried to install, I had to contact customer service cause we could not get a signal. They scheduled and sent out a tech. The tech determined that there was no active signal to the house. And thought that the line to the house might’ve gotten hit when they were putting in other services in the neighborhood. The tech did not have to do anything in the house. I already had everything hooked up. They just ran a new line to the box outside. I could have never completed the self install kit because there was no service to the house. I’m trying to figure out why I am being charged basically to get New service to the house.