$100 Fee - Reconnecting Remote to TV Box

Hello, @user_dp! We've turned your comment on this other user's post into your own post in order to address it properly. I'm sorry to hear about your billing concerns, and I'd love the opportunity to help! May we have you try sending a Direct Message once again, please?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

If you still do not see the Direct Message icon, you may need to log out and clear your cache and cookies before logging back in and trying again. To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question in the Direct Message. Thank you!