2 Messages
$100 fee for installation when I set it up myself!
I just started using xfinity and have had a rough go of it so far! I did the self install with no issues but was having trouble getting signal all the way at the back of my house. Xfinity sent someone out to see if they could help, and they literally told me that my Xfi pods weren’t strong enough and to just buy a Eero and left. I was charged $100 for this visit!!!!!!!!!!! Completely ridiculous, Im starting to process of switching to another internet provider tomorrow.
XfinityJamesC
Official Employee
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2.3K Messages
2 years ago
Greetings, @user_3rcuzg! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you ended up getting charged for this visit, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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